{"id":9402,"date":"2013-03-13T22:42:39","date_gmt":"2013-03-13T20:42:39","guid":{"rendered":"https:\/\/valve.local.navirec.com\/faq\/"},"modified":"2026-10-20T11:32:48","modified_gmt":"2026-10-20T08:32:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/valve.ee\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull kv-section kv-kkk-hero kv-legal-hero has-ink-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n\n<div class=\"kv-lg-hero\"><div class=\"kv-lg-hero__text\"><ul class=\"kv-crumb\"><li><a href=\"\/en\/\">Home<\/a><\/li><li>FAQ<\/li><\/ul><h1>Frequently asked questions<\/h1><p class=\"kv-lg-hero__lead\">Answers about security companies, pets, power cuts, renting and the warranty. If your answer isn\u2019t here, write to us.<\/p><div class=\"kv-lg-hero__chips\"><span><small>Questions<\/small><b>22<\/b><\/span><span><small>We reply<\/small><b>1 working day<\/b><\/span><span><small>Technicians<\/small><b>all over Estonia<\/b><\/span><\/div><\/div><div class=\"kv-lg-hero__visual\"><img fetchpriority=\"high\" decoding=\"async\" src=\"\/wp-content\/themes\/koduvalve\/assets\/img\/kkk-tehnik-telefon.webp\" alt=\"A technician explains the app on a customer\u2019s phone\" width=\"1200\" height=\"1000\" loading=\"eager\"><span class=\"kv-lg-hero__badge\">22 answers \u00b7 4 topics<\/span><\/div><\/div>\n\n\n<\/div>\n\n\n<div class=\"wp-block-group alignfull kv-section kv-kkk-body kv-legal-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n\n<div class=\"alignfull kv-legal__summary-wrap kv-sd-barwrap\"><div class=\"kv-sd-hero__bar kv-kkk__bar\"><div class=\"kv-sd-hero__mode\"><span>Choose a topic:<\/span><\/div><div class=\"kv-sd-jump kv-kkk__jump\"><a href=\"#enne-ostu\">Before you buy <small>5<\/small><\/a><a href=\"#paigaldus\">Installation <small>5<\/small><\/a><a href=\"#kasutamine\">Everyday use <small>6<\/small><\/a><a href=\"#hind\">Price and contract <small>6<\/small><\/a><\/div><\/div><\/div>\n\n\n<section class=\"kv-kkk__group\" id=\"enne-ostu\"><div class=\"kv-kkk__head\"><span class=\"kv-kkk__num\">01<\/span><div><h2 class=\"wp-block-heading\">Before you buy<\/h2><p>Whether it suits my home and whether I need a security company.<\/p><\/div><\/div><div class=\"kv-faq\"><details class=\"wp-block-details\"><summary>Do I need a security company?<\/summary><p>No. You watch over things yourself in the app: the alarm goes to your phone and your family\u2019s phones, and you decide what to do. If you want a patrol to drive out when the alarm goes off, we ask a partner in your area for an offer, which is a separate agreement.<\/p><\/details><details class=\"wp-block-details\"><summary>Buy or rent: which makes more sense?<\/summary><p>When you buy, you pay for the kit up front and then 9,18 \u20ac\/month for the app, mobile connection and customer support. When you rent, the monthly fee is higher but there is no big first payment. Installation and the app are the same either way. If you plan to live in the same home for years, buying pays off. In a rented flat or for a shorter time, renting is simpler.<\/p><\/details><details class=\"wp-block-details\"><summary>Does the system suit a rented flat?<\/summary><p>Yes. The system is wireless and the sensors are fixed with small screws. When you move, you take the system with you and the technician puts it up in your new home.<\/p><\/details><details class=\"wp-block-details\"><summary>Does the system suit a summer house without internet?<\/summary><p>Yes. The hub has a SIM card, so no Wi-Fi is needed, just mobile coverage. If the signal is weak, the technician tells you on site before installing.<\/p><\/details><details class=\"wp-block-details\"><summary>Will a pet set off a false alarm?<\/summary><p>The motion sensors ignore pets up to 30 kg, and the technician places them so your pet won\u2019t set off the alarm. For a large animal we use door sensors and a camera sensor that sends photos when the alarm goes off.<\/p><\/details><\/div><\/section>\n\n\n<section class=\"kv-kkk__group\" id=\"paigaldus\"><div class=\"kv-kkk__head\"><span class=\"kv-kkk__num\">02<\/span><div><h2 class=\"wp-block-heading\">Installation<\/h2><p>How long it takes, how the sensors are mounted and what happens when you move.<\/p><\/div><\/div><div class=\"kv-faq\"><details class=\"wp-block-details\"><summary>How are the sensors mounted?<\/summary><p>The sensors are fixed to the wall or ceiling with small screws. No cables are run and the hub plugs into an ordinary socket.<\/p><\/details><details class=\"wp-block-details\"><summary>How long does installation take?<\/summary><p>In a normal apartment or house, 1\u20132 hours. The technician also sets up the app on your phone and shows you how to arm the system.<\/p><\/details><details class=\"wp-block-details\"><summary>Can I install it myself?<\/summary><p>You can install the Panic Button and Smoke Alarm packages yourself, and we do the setup (18,60 \u20ac). Start, Plus and Premium are installed by a technician so the sensors go in the right places and the system is set up correctly.<\/p><\/details><details class=\"wp-block-details\"><summary>How far will the technician travel?<\/summary><p>We install all over Estonia.<\/p><\/details><details class=\"wp-block-details\"><summary>What if I move?<\/summary><p>The technician takes the devices down and installs them in your new home. Moving costs from 35,20 \u20ac (includes half an hour of work), plus 70,40 \u20ac for each further hour started.<\/p><\/details><\/div><\/section>\n\n\n<section class=\"kv-kkk__group\" id=\"kasutamine\"><div class=\"kv-kkk__head\"><span class=\"kv-kkk__num\">03<\/span><div><h2 class=\"wp-block-heading\">Everyday use<\/h2><p>Power, internet, family, batteries and night mode.<\/p><\/div><\/div><div class=\"kv-faq\"><details class=\"wp-block-details\"><summary>What happens during a power cut?<\/summary><p>The hub has a battery and the system stays armed. The connection switches to the mobile network and you get a notification in the app that the power is out.<\/p><\/details><details class=\"wp-block-details\"><summary>And if the internet goes down?<\/summary><p>The hub has a SIM card, so alarms reach you even without Wi-Fi.<\/p><\/details><details class=\"wp-block-details\"><summary>How many people can use the app?<\/summary><p>Any number of people, each from their own phone. You can give a guest or cleaner a temporary code and delete it later.<\/p><\/details><details class=\"wp-block-details\"><summary>Will I see video?<\/summary><p>No. The camera sensor sends a few photos when the alarm goes off; there is no continuous video. The photos show what happened.<\/p><\/details><details class=\"wp-block-details\"><summary>And if a battery runs out?<\/summary><p>The app warns you in good time. You can change batteries yourself or the technician does it during a service visit.<\/p><\/details><details class=\"wp-block-details\"><summary>How do I arm the system?<\/summary><p>With a code on the keypad, a key fob or your phone. In night mode the doors, windows and outdoor sensors are armed and you can move freely indoors.<\/p><\/details><\/div><\/section>\n\n\n<section class=\"kv-kkk__group\" id=\"hind\"><div class=\"kv-kkk__head\"><span class=\"kv-kkk__num\">04<\/span><div><h2 class=\"wp-block-heading\">Price and contract<\/h2><p>Monthly fee, rental period, warranty and VAT.<\/p><\/div><\/div><div class=\"kv-faq\"><details class=\"wp-block-details\"><summary>What does the 9,18 \u20ac monthly fee cover?<\/summary><p>The hub\u2019s mobile connection (SIM card), the app, and 24\/7 customer service and technical support. Buying extra devices doesn\u2019t raise the monthly fee.<\/p><\/details><details class=\"wp-block-details\"><summary>Do I pay a monthly fee if I buy?<\/summary><p>Yes, 9,18 \u20ac\/month. Without it the hub cannot stay connected or send alerts.<\/p><\/details><details class=\"wp-block-details\"><summary>How long is the rental contract?<\/summary><p>The minimum period is 3 months. After that you can end it with 3 months\u2019 notice.<\/p><\/details><details class=\"wp-block-details\"><summary>What happens when the rental ends?<\/summary><p>A technician collects the devices. If you want to keep the system, we make you a buy-out offer.<\/p><\/details><details class=\"wp-block-details\"><summary>And if a device breaks?<\/summary><p>If you rent, you pay for repairs or a damaged device by the price list. If you buy, the warranty applies. After the warranty a technician call-out costs from 35,20 \u20ac (up to half an hour), plus 70,40 \u20ac for each further hour started.<\/p><\/details><details class=\"wp-block-details\"><summary>Do prices include VAT?<\/summary><p>For private customers, yes: all prices on the site include VAT. On the business page we show prices without VAT.<\/p><\/details><\/div><\/section>\n\n\n<div class=\"kv-kkk__ask\"><div><b>Didn\u2019t find your answer?<\/b><p>Write your question and we reply within one working day.<\/p><\/div><div class=\"kv-kkk__ask-links\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:info@gsmvalve.ee\">info@gsmvalve.ee<\/a><a class=\"kv-link\" href=\"https:\/\/valve.ee\/en\/get-a-quote\/\">We&#8217;ll call you \u2192<\/a><\/div><\/div>\n\n\n<\/div>\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do I need a security company?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. You watch over things yourself in the app: the alarm goes to your phone and your family\u2019s phones, and you decide what to do. 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The connection switches to the mobile network and you get a notification in the app that the power is out.\"}},{\"@type\":\"Question\",\"name\":\"And if the internet goes down?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The hub has a SIM card, so alarms reach you even without Wi-Fi.\"}},{\"@type\":\"Question\",\"name\":\"How many people can use the app?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Any number of people, each from their own phone. You can give a guest or cleaner a temporary code and delete it later.\"}},{\"@type\":\"Question\",\"name\":\"Will I see video?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. The camera sensor sends a few photos when the alarm goes off; there is no continuous video. The photos show what happened.\"}},{\"@type\":\"Question\",\"name\":\"And if a battery runs out?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The app warns you in good time. You can change batteries yourself or the technician does it during a service visit.\"}},{\"@type\":\"Question\",\"name\":\"How do I arm the system?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"With a code on the keypad, a key fob or your phone. In night mode the doors, windows and outdoor sensors are armed and you can move freely indoors.\"}},{\"@type\":\"Question\",\"name\":\"What does the 9,18 \u20ac monthly fee cover?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The hub\u2019s mobile connection (SIM card), the app, and 24\/7 customer service and technical support. Buying extra devices doesn\u2019t raise the monthly fee.\"}},{\"@type\":\"Question\",\"name\":\"Do I pay a monthly fee if I buy?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, 9,18 \u20ac\/month. Without it the hub cannot stay connected or send alerts.\"}},{\"@type\":\"Question\",\"name\":\"How long is the rental contract?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The minimum period is 3 months. After that you can end it with 3 months\u2019 notice.\"}},{\"@type\":\"Question\",\"name\":\"What happens when the rental ends?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A technician collects the devices. If you want to keep the system, we make you a buy-out offer.\"}},{\"@type\":\"Question\",\"name\":\"And if a device breaks?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you rent, you pay for repairs or a damaged device by the price list. If you buy, the warranty applies. After the warranty a technician call-out costs from 35,20 \u20ac (up to half an hour), plus 70,40 \u20ac for each further hour started.\"}},{\"@type\":\"Question\",\"name\":\"Do prices include VAT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For private customers, yes: all prices on the site include VAT. On the business page we show prices without VAT.\"}}]}<\/script>\n\n\r\n<div class=\"wp-block-group alignfull kv-cta has-ink-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\r\n\r\n<div class=\"kv-cta__grid\">\r\n  <div class=\"kv-cta__text\">\r\n    <p class=\"is-style-eyebrow kv-on-dark-muted\">Lihtne algus<\/p>\r\n    <h2>J\u00e4tke oma number, <span class=\"kv-accent\">meie teeme \u00fclej\u00e4\u00e4nu<\/span><\/h2>\r\n    <p class=\"kv-on-dark\">Helistame \u00fche t\u00f6\u00f6p\u00e4eva jooksul, aitame valida paketi ja tehnik paigaldab k\u00f5ik \u00fche visiidiga.<\/p>\r\n    <div class=\"kv-cta__actions\">\r\n      <a class=\"wp-block-button__link wp-element-button\" href=\"\/kusi-pakkumist\/\">Helistame teile<\/a>\r\n      <a class=\"wp-block-button__link wp-element-button kv-btn-ghost\" href=\"\/paketid\/\">Vaadake pakette<\/a>\r\n    <\/div>\r\n    <p class=\"kv-on-dark-muted kv-cta__note\">Paketid alates 189 \u20ac ostes v\u00f5i 12,40 \u20ac\/kuus rentides \u00b7 tehnik paigaldab \u00b7 kirjutage <a href=\"mailto:info@gsmvalve.ee\">info@gsmvalve.ee<\/a><\/p>\r\n  <\/div>\r\n  <div class=\"kv-cta__media\"><img decoding=\"async\" class=\"kv-cta__img\" src=\"\/wp-content\/themes\/koduvalve\/assets\/img\/pakkumine-plaan.webp\" alt=\"Tehnik arutab kliendiga, kuhu andurid paigaldada\" width=\"1200\" height=\"1000\" loading=\"lazy\"><\/div>\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n\n","protected":false},"excerpt":{"rendered":"<p>Home FAQ Frequently asked questions Answers about security companies, pets, power cuts, renting and the warranty. If your answer isn\u2019t here, write to us. Questions22We reply1 working dayTechniciansall over Estonia 22 answers \u00b7 4 topics Choose a topic: Before you buy 5Installation 5Everyday use 6Price and contract 6 01 Before you buy Whether it suits [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"page-landing","meta":{"kv_meta":"Answers about security companies, pets, power cuts, installation, renting and the warranty. If your question is not here, write to us.","kv_title":"Frequently asked questions | GSMvalve","footnotes":""},"class_list":["post-9402","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/valve.ee\/en\/wp-json\/wp\/v2\/pages\/9402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/valve.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/valve.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/valve.ee\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/valve.ee\/en\/wp-json\/wp\/v2\/comments?post=9402"}],"version-history":[{"count":8,"href":"https:\/\/valve.ee\/en\/wp-json\/wp\/v2\/pages\/9402\/revisions"}],"predecessor-version":[{"id":10532,"href":"https:\/\/valve.ee\/en\/wp-json\/wp\/v2\/pages\/9402\/revisions\/10532"}],"wp:attachment":[{"href":"https:\/\/valve.ee\/en\/wp-json\/wp\/v2\/media?parent=9402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}