Frequently asked questions

No. You watch over things yourself in the app: the alarm goes to your phone and your family’s phones, and you decide what to do. If you want a patrol to drive out when the alarm goes off, we ask a partner in your area for an offer, which is a separate agreement.

When you buy, you pay for the kit up front and then 9,18 €/month for the app, mobile connection and customer support. When you rent, the monthly fee is higher but there is no big first payment. Installation and the app are the same either way. If you plan to live in the same home for years, buying pays off. In a rented flat or for a shorter time, renting is simpler.

Yes. The system is wireless and the sensors are fixed with small screws. When you move, you take the system with you and the technician puts it up in your new home.

Yes. The hub has a SIM card, so no Wi-Fi is needed, just mobile coverage. If the signal is weak, the technician tells you on site before installing.

The motion sensors ignore pets up to 30 kg, and the technician places them so your pet won’t set off the alarm. For a large animal we use door sensors and a camera sensor that sends photos when the alarm goes off.

The sensors are fixed to the wall or ceiling with small screws. No cables are run and the hub plugs into an ordinary socket.

In a normal apartment or house, 1–2 hours. The technician also sets up the app on your phone and shows you how to arm the system.

You can install the Panic Button and Smoke Alarm packages yourself, and we do the setup (18,60 €). Start, Plus and Premium are installed by a technician so the sensors go in the right places and the system is set up correctly.

We install all over Estonia.

The technician takes the devices down and installs them in your new home. Moving costs from 35,20 € (includes half an hour of work), plus 70,40 € for each further hour started.

The hub has a battery and the system stays armed. The connection switches to the mobile network and you get a notification in the app that the power is out.

The hub has a SIM card, so alarms reach you even without Wi-Fi.

Any number of people, each from their own phone. You can give a guest or cleaner a temporary code and delete it later.

No. The camera sensor sends a few photos when the alarm goes off; there is no continuous video. The photos show what happened.

The app warns you in good time. You can change batteries yourself or the technician does it during a service visit.

With a code on the keypad, a key fob or your phone. In night mode the doors, windows and outdoor sensors are armed and you can move freely indoors.

The hub’s mobile connection (SIM card), the app, and 24/7 customer service and technical support. Buying extra devices doesn’t raise the monthly fee.

Yes, 9,18 €/month. Without it the hub cannot stay connected or send alerts.

The minimum period is 3 months. After that you can end it with 3 months’ notice.

A technician collects the devices. If you want to keep the system, we make you a buy-out offer.

If you rent, you pay for repairs or a damaged device by the price list. If you buy, the warranty applies. After the warranty a technician call-out costs from 35,20 € (up to half an hour), plus 70,40 € for each further hour started.

For private customers, yes: all prices on the site include VAT. On the business page we show prices without VAT.